4 min reading
4 January 2023
4 January 2023
Hospitality IoT Solutions: What Does Industry Need?
Whether you’re a hotel owner, a hotel manager, or a hotel employee, IoT connected hotel environment is a great way to improve your hotel. These solutions can help you to improve guest satisfaction, communicate information on supply chain and demand changes easily, and increase the operational efficiency of your housekeeping services. Smart hotel solutions will also help you to improve maintenance and repair processes. However, here goes a question about what is the most important feature from the list and what is needed to be implemented in the hotel industry.
An Overview of IoT and its use in hospitality
The Internet of Things (IoT) is referred to physical objects connected to a computer system using embedded sensors, actuators, modules, or other devices collecting and transferring data on its user behavior and environment. So, it’s no surprise that businesses are using the Internet of Things technologies to keep hotel safety on a high level, adjust cleaning and maintenance based on occupancy sensors’ data, and control door locks with electronic key cards.
The largest batches of IoT devices are currently sold to retailers, wholesalers, governments, and the storage of electricity and gas. However, even small and mid-size businesses, like family-owned hotels and guest houses, start implementing intelligent devices for smart room customizations, lighting systems, and other services. The estimated global market size of IoT devices is expected to exceed eight billion by 2030 (Vailshery, 2022). For years now, consumer-focused hotels primarily utilize IoT technologies for their products and services as they proved to be useful.
Why Does Hospitality Industry Need IoT Devices?
Before digging down into what to implement, it is necessary to answer the question – “why?”. So, taking into account that hotel owners want to offer the best guest experience possible, investing in smart solutions and IoT-connected devices is the best way to keep your guests happy. You can use a smart thermostat to adjust the temperature of the hotel room to suit the season or analyze energy usage patterns to make the most of energy expenditure. Not only smart thermostats and smart room customization can improve the guest experience. Here also other smart devices on board, which can alert you when equipment is in need of maintenance or when something has a negative influence on customer experience. IoT in hospitality industry not only saves money but also makes your staff available when they need to be.
IoT is the future of hospitality. It can increase guest satisfaction, reduce operational costs, improve convenience following guest preferences and streamline overall building performance. It can even help you stay ahead of the competition among other hospitality businesses.
How to Optimize Hotel Industry?
We have reached such a point in the advancement of existing services and the Internet of Things development so there is no turn back to the previous way of life. That is why smart hotels become so popular, and for this reason, the hospitality industry needs IoT technology integration.
Improved Housekeeping Service
Providing flawless services and timely responding to housekeeping requests is the key to success in the hospitality industry. Usually, when guests request room service, they expect to receive it within the shortest timeframe possible, preferably, immediately. It calls for IoT systems involvement as they allow sorting requests by guest rooms, organizing room scheduling, and time managing the order of service.
Currently, guest services staff doesn’t have enough visibility into hotel rooms, and room service is largely based on the human factor. So, guests are served in random order and can be left unsatisfied many times. With IoT in hospitality, in turn, room service staff will receive requests with location-based information included and a time mark, so the front desk can allocate necessary personnel reasonably and most efficiently. IoT technologies and real-time data collection are two things that can bring a long-expected unusual performance to the hospitality sector.
Smart hotels can offer guests access to an online portal that allows them to request a housekeeper for a specific service. This helps the housekeeping department track task status, improve operations, and maximize efficiency.
Improved Maintenance and Repair Processes
Using IoT solutions in hospitality can also help hotels improve maintenance and repair processes. For this purpose, asset tracking technology which gathers condition and location data can be lifesaving as it will direct hotel staff right to the equipment needed to be changed.
Smart hotels can use the Internet of Things to streamline their management systems, improve service delivery, and create cleaner environments. IoT hotel technologies also help reduce operating and energy costs with the applications of smart lighting, smart TVs, and air conditioning systems programmed to turn on saving mode when are not in use. By using real-time data, hotel managers can detect issues before they cause major problems and this becomes possible with smart room customizations and smart monitoring devices.
IoT appliances in hotel rooms can be used for asset tracking, inventory distribution, and inventory inflow and outflow. The asset tracking data can then be used to develop reports and alerts. IoT smart hotels can really help with predictive maintenance solutions and save money for hotel owners. The Internet of Things sensors can detect problems in a room, such as leaks, and trigger actions to repair the problem area either automatically or very fast. IoT hotel room technology can also help determine when an area is not in use so that maintenance staff can focus on areas that are needed.
Integrated IoT security devices into the hospitality industry can make a drastic change in safety policy execution. Increasing the use of IoT in hotel security is one of the ways to make sure that your hotel is safe for your guests. With the help of these devices, you can track and analyze your guests’ movement on the premises and improve your maintenance and repair processes, so basically nothing will fall right near the guest’s face.
IoT sensors for hotel security can also trigger alarms or lights if a security breach occurs and smart locks went out of service. They can also trigger room keys, audio alerts, and other actions. Having a secure environment for your guests is vital to the hospitality industry. Smart sensors and protocols will make events run more smoothly and safely.
For example, physical key cards, which many hotels have now, are not really secure. If a guest loses this card, it may result in theft and unauthorized access to the premises. At the same time, when there is no physical room key, and access is granted through a phone app, for instance, nobody will enter the room without access to the guest’s mobile phone. In addition, even if a guest loses their mobile device, customer service can simply block access remotely. Smart door locks and mobile keys are two things, which can grant security to the hospitality industry.
Optimized Utility Monitoring
IoT can help hoteliers save money on water and energy costs as well, constantly monitoring consumption and sending alerts about possible resource waste. With smart thermostats, smart room sensors, and monitors energy usage can be adjusted based on occupancy and peak season demands. These devices are also using sophisticated machine learning algorithms to optimize usage year-round.
It offers a range of benefits, including reducing energy bills, increasing efficiency, and enhancing guest experiences. The hospitality sector has huge expenses on utilities because, let’s be honest, when you stay in a hotel, you don’t think about saving water or energy. That’s why it will be fair to say that the part, which includes people, cannot be quickly optimized, but you can optimize the part, which doesn’t include guests.
For example, a smart TV in a lobby usually keeps working during the night without a particular necessity for it. With an occupancy sensor, the TV working hours can be managed accordingly. The same goes with corridor lighting, where there is no one in the corridors, there is no sense to keep lights on. When you use smart hotel solutions, in turn, you can arrange and program the system in such a way that if there is no occupancy in certain areas, energy-consuming devices will go into sleep mode leaving only emergency lighting powered.
Better Room Service
Hotel rooms are a certain separate world for visitors. Customer experience a lot depends on how a guest liked the room, the service, and the food. IoT here can significantly improve the quality of customer experience. With IoT, guests can control their in-room features from their smart devices. Basically, any guest can not only turn on and off smart TVs but also modify lighting, sound, and other smart systems. Guests can also make payments with their phone app usually even with a smart room key, which eliminates the need for cash handling. Many attendees prefer to make payments on their mobile phone devices.
Providing top-notch amenities is also essential. For example, using a smart system, you can ensure that your guests have access to all necessary consumables and hygiene products. Hotel guests are increasingly using mobile devices to check in, order food, and control in-room features. These devices can be programmed to open doors and unlock windows, dim lights, and even control air conditioning and heating. IoT can help hotels improve their housekeeping services and give guests the ultimate experience.
Hotels can also benefit from IoT technology by automating check-in and check-out procedures with smart locks and an app. Smart systems can also notify staff of vacancies or unused rooms for cleaning. The devices can alert management with a simple button press or voice-controlled customer service.
What are TEKTELIC Solutions for the Hospitality Industry?
TEKTELIC Solutions for hospitality provide a unique blend of technologically advanced products and services to address the unique needs of the hospitality industry. The products and services we provide are designed to improve safety, quality, and service for both the end user and hospitality staff. With a proven track record of innovation and reliability, TEKTELIC solutions help customers improve productivity, reduce costs, and improve guest satisfaction.
Hotel owners and operators are interested in providing the best possible accommodations and modern amenities to their guests. Using IoT to improve maintenance and repair processes in hospitality helps owners and operators deliver this service. For example, the TEKTELIC COMFORT sensor has some cool tricks up its sleeve, such as triggering building controls and predictive maintenance. The COMFORT has been designed to fit your needs, whether you need to detect water leaks, measure indoor air quality, or simply monitor lighting. COMFORT is the right tool for the job.
In addition to COMFORT, TEKTELIC has a variety of LoRa devices that are designed for smart building applications. These devices feature an embedded LoRaWAN antenna, which allows them to connect to a network. This is a great way to minimize energy use, monitor building activities, and improve operational efficiencies. They can also be easily integrated into your existing LoRaWAN ecosystem.
TEKTELIC VIVID is a robust LoRa device that measures pretty much the same as COMFORT, from temperature and humidity to motion and even the location of windows. This device has an impressive battery life of up to 10 years, a big win for hoteliers who need to keep rooms occupied. The TEKTELIC VIVID can be also used in conference rooms and public usage spaces such as gym services to improve occupancy management.
TEKTELIC has developed TEMPO, a meeting room and event spaces booking solution that enables hoteliers to coordinate room bookings with ease. It has a sleek design that enables event managers to display available hotel rooms and real-time occupancy status. It can be integrated with Microsoft Outlook or Google Calendar for ease of use. Using the app, along with occupancy status, you’ll have location-based information. This solution is scalable to meet the needs of large organizations. You can potentially even connect the data to smart locks, so people without access to a meeting will not be able to enter and intrude.
TEMPO can be used to monitor the occupancy status of conference rooms and public spaces, and even while advertising gym services of a new generation. This solution offers real-time occupancy data to save time and effort by searching available space. It also allows guests to select a room that suits their needs and schedule their presence there. TEMPO is an easy-to-use solution that provides continuous visibility for hotels and other hospitality businesses.
The hospitality industry is catching up with the demand for smart facilities and connectivity. IoT solutions in hospitality will help hotels customize their services and deliver a more personalized customer experience.
IoT solutions for hospitality can also help ensure that equipment is running smoothly and cleaning is completed properly. These technologies can also help hotel owners and operators reduce maintenance costs. IoT-connected devices can help create a more comfortable and customized hotel room. The hotel can also use IoT technology to reduce wait times for guests in the lobby or even while at airport check-in counters. IoT sensors can also help hotel staff to work more efficiently and make their guests feel more at home.
The use of IoT in the hospitality industry is growing fast. With so many new technologies being introduced every day, it is important to make sure you are using the latest innovations to benefit both you and your guests. That is why it is the best time for you to choose IoT solutions to implement. For more information, make sure to visit our website and write to the sales team.
- Vailshery, L. S. (2022, November 22). IoT Connected Devices Worldwide 2019-2030. Statista. Retrieved November 29, 2022, from https://www.statista.com/statistics/1183457/iot-connected-devices-worldwide/#:~:text=Overall%20the%20number%20of%20IoT%20devices%20across%20all,grow%20to%20more%20than%2017%20billion%20by%202030.